I purchased your EasyHTML5 Video software a couple of months ago. And I am having trouble. The videos play on iPhones but they aren't working on Firefox.
Here is the message that I get with Firefox: No Video with supported format and MIME type found.
What can I do to fix this? I need for the videos to play on Firefox.
Thanks, I need any advice that you can share with me. This is the reason that I purchased the software.
A: Firefox browser plays video in .webm format. So, make sure that you uploaded .webm file on your server.
* If you use Apache server, make sure that you uploaded .htaccess file generated with
EasyHTML5Video on your server.
* If you use Windows server, please use instruction below:
For troubleshooting, feature requests and general help contact us at . Make sure to include details on your browser, operating system, Easy Html5 Video version, link to your page. In most cases you'll get a reply within 1 business day.
Please read the FAQs first to see if your question has already been answered.