Q: I just bought your Easy HTML5 Video product - it's great!
Quick question: I have uploaded my video to my site and it works great everywhere, except on Firefox (v. 14). It gives me the following message:
"No video with supported format and MIME type found."
A: Firefox browser plays video in .webm format. So, make sure that you uploaded .webm file on your server.
* If you use Apache server, make sure that you uploaded .htaccess file generated with EasyHTML5Video on your server.
* If you use Windows server, please use instruction below:
For troubleshooting, feature requests and general help contact us at . Make sure to include details on your browser, operating system, Easy Html5 Video version, link to your page. In most cases you'll get a reply within 1 business day.
Please read the FAQs first to see if your question has already been answered.