Q: I just downloaded your software and when I play it locally the video starts but when I upload it to the server it does not work. I fully understand html and CSS and I know my files are linked correctly. I didn't change the code in your auto-generated document and uploaded it to be sure.
There is an error message that reads "No video with supported format and MIME type found." But I was just playing it on my local drive...Do I need to purchase a license first before uploading? This is the one and only file I need to work with as it is for an artist friend of mine who made the video.
A: Actually, different browsers play different format video. For example, Firefox browser
plays video in .webm format. So, make sure that you uploaded .webm file on your server.
* If you use Apache server, make sure that you uploaded .htaccess file generated with
EasyHTML5Video on your server.
* If you use Windows server, please use instruction below:
For troubleshooting, feature requests and general help contact us at . Make sure to include details on your browser, operating system, Easy Html5 Video version, link to your page. In most cases you'll get a reply within 1 business day.
Please read the FAQs first to see if your question has already been answered.