Technical Questions

License Questions Recent Questions
1. Q: How can I add Easy HTML5 Video into an existing page?

A: Please see the detailed tutorials here:
How to embed HTML5 video and How to create HTML5 video

2. Q: Easy HTML5 Video doesn't run on Windows. I get the error: "EasyHTML5Video has stopped working. Windows is checking for a solution to the problem."
A: Try to do the following:
Control panel -> System -> Advanced system settings -> (Performance) Settings -> Data Execution Prevention.
Turn off DEP or add EasyHTML5Video in the exception list.
3. Q: I use Mac OS v.10.5.8. Your software gives me an error message during video's converting.
A: EasyHTML5Video works correctly with Mac OS 10.6+.
4. Q: Does EasyHTML5Video compatible with PowerPC?
A: EasyHTML5Video has a version for Intel only and the Mac OS version should be 10.6+.
6. Q: You software generates .htaccess file. It's for Apache server. What should I use with Microsoft IIS server?
A: Please see below a detailed instruction for Microsoft IIS server:
http://technet.microsoft.com/
7. Q: Video won't play in Firefox. I see "No video with supported format and MIME type found" message.
A: Firefox browser plays video in .webm format. So, make sure that you uploaded .webm file on your server.

- If you use Apache server, make sure that you uploaded .htaccess file generated with EasyHTML5Video on your server.

- If you use Windows server, please use instruction below:
http://technet.microsoft.com/
8. Q: I couldn't find .htaccess file generated with Easy HTML5 Video app.
A: .htaccess file should be into the same folder with other files generated with Easy HTML5 Video app. Probably, it's hidden and you don't see it. Please check the settings on your computer.
9. Q: Easy HTML5 Video app. generates a folder with files. Where should I upload it exactly?
A: Generated folder should be into the same folder with your page (where you added EasyHTML5Video) on your server.

For example, you have the following folders and files on your server:

pages/
     page1.html
     page2.html
new_pages/
     page3.html
     page4.html
main_page.html

So, if you add EasyHTML5Video into:
* "main_page.html" page - generated folder should be into a root folder on your server;
* "page1.html" or "page2.html" - generated folder should be into "pages" folder on your server;
* "page3.html" or "page4.html" - generated folder should be into "new_pages" folder on your server.
10. Q: Does your EasyHTML5Video compatible with Android browsers on smart phones and tablets and with iPhones, iPads?
A: Yes, EasyHTML5Video supports all modern devices (iPhone / iPad / Android / Blackberry / Windows phone).
11. Q: How can I make EasyHTML5Video to open in pop up window?
A: It's impossible to change the way of EasyHTML5Video displaying. You can try to use another our product - VideoLightBox:
http://videolightbox.com/

VideoLightBox will work on portable devices (iPad, iPhone, Android) with local .mp4 and YouTube videos.
12. Q: Why does EasyHTML5Video generate SWF file? I thought your product is HTML5-based, so it shouldn't generate flash files and video should play without flash player...
A: Video will play without a flash player in modern browsers. SWF file is generated for Flash Fallback. So, your video will play in old browsers (for example, IE6-8) that don't support HTML5 technology or if HTML5 is disabled in your browser.
13. Q: "Autoplay" option won't work on smartphone or tablet.
A: "Autoplay" option doesn't work on smartphones and tablets (iPads, iPhones, Android). It's a feature of portable devices. So, user should start the playing manually.
14. Q: Easy HTML5 Video doesn't play on smartphones (iPhone, Android).
A: The maximal video resolution for most old smartphones (iPhone 3GS or Android 2.3) is 640x480px. So, make sure that "MP4 Lowres" option is enabled in EasyHTML5Video app. This option allows to generate .mp4 file with low resolution for this kind of devices.
Also, make sure that you didn't replace original .mp4 file generated with Easy HTML5 Video on another file.
15. Q: Easy HTML5 Video doesn't play on iPhone, but it plays great on computer and Android smartphone.
A: Probably, you have incorrect settings on your server.
Apple iPhone uses HTTP byte-ranges for requesting audio and video files. First, the Safari Web Browser requests the content, and if it's an audio or video file it opens it's media player. The media player then requests the first 2 bytes of the content, to ensure that the webserver supports byte-range requests. Then, if it supports them, the iPhone's media player requests the rest of the content by byte-ranges and plays it.
Make sure that your server sends byte-range requests.
16. Q: Do you have a phone number to call you?
A: Unfortunately, we don't provide support by phone, e-mail only.

Support

Tutorials License Questions Articles

For troubleshooting, feature requests and general help contact us at Mail Support. Make sure to include details on your browser, operating system, Easy Html5 Video version, link to your page. In most cases you'll get a reply within 1 business day.
Please read the FAQs first to see if your question has already been answered.

Browsers

Internet Explorer 9+

HTML5 with MP4

IE old versions

Flash fallback with MP4

Firefox 4+

HTML5 with WebM or OGG

Firefox 3.5+

HTML5 with OGG

Firefox old versions

Flash fallback with MP4

Google Chrome 6+

HTML5 with WebM or OGG

Google Chrome 3+

HTML5 with OGG

Chrome old versions

Flash fallback with MP4

Opera 10.60+

HTML5 with WebM or OGG

Opera 10.50+

HTML5 with OGG

Opera old versions

Flash fallback with MP4

Apple Safari 4+

HTML5 with MP4

Apple Safari old versions

Flash fallback with MP4

Devices

iPhone 3+

HTML5 with MP4

iPad 1, 2

HTML5 with MP4

Android 2.1+

HTML5 with MP4

BlackBerry 6+

HTML5 with MP4

Windows Phone 7+

HTML5 with MP4

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