Q: I just bought your Easy HTML5 Video product - it's great!
Quick question: I have uploaded my video to my site and it works great everywhere, except on Firefox (v. 14). It gives me the following message:
"No video with supported format and MIME type found."
Any suggestions?
A: Firefox browser plays video in .webm format. So, make sure that you uploaded .webm file on your server.
* If you use Apache server, make sure that you uploaded .htaccess file generated with EasyHTML5Video on your server.
* If you use Windows server, please use instruction below:
http://technet.microsoft.com/
For troubleshooting, feature requests and general help contact us at 
. Make sure to include details on your browser, operating system, Easy Html5 Video version, link to your page. In most cases you'll get a reply within 1 business day.
Please read the FAQs first to see if your question has already been answered.
EasyHTML5Video works for me but no .htaccess file is generated. If it is, where?
Actually, .htaccess file is system file. So, possible, it's invisible file.