Converter to webm doesn't work in FireFox browser

Q: Hi,
I purchased your EasyHTML5 Video software a couple of months ago. And I am having trouble. The videos play on iPhones but they aren't working on Firefox.
Here is the message that I get with Firefox: No Video with supported format and MIME type found.
What can I do to fix this? I need for the videos to play on Firefox.
Thanks, I need any advice that you can share with me. This is the reason that I purchased the software.

A: Firefox browser plays video in .webm format. So, make sure that you uploaded .webm file on your server.

* If you use Apache server, make sure that you uploaded .htaccess file generated with
EasyHTML5Video on your server.

* If you use Windows server, please use instruction below:


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For troubleshooting, feature requests and general help contact us at Mail Support. Make sure to include details on your browser, operating system, Easy Html5 Video version, link to your page. In most cases you'll get a reply within 1 business day.
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