Q: I recently downloaded the "FREE" version of Easy HTML5 as recommended by my web developer. In order to test the HTML5 code, I FTP'd the entire file structure for the video I created...for the purposes of a simple intro for my business website. All the necessary steps were taken but the video failed to run. The Volusion Tech Support team determined that they were getting an error "*No video with supported format and MIME type found*" in Firefox browser. Why?
A: Firefox browser plays video in .webm format. So, make sure that you uploaded .webm file on your server.
* If you use Apache server, make sure that you uploaded .htaccess file generated with EasyHTML5Video on your server.
* If you use Windows server, please use instruction below:
http://technet.microsoft.com/
For troubleshooting, feature requests and general help contact us at 
. Make sure to include details on your browser, operating system, Easy Html5 Video version, link to your page. In most cases you'll get a reply within 1 business day.
Please read the FAQs first to see if your question has already been answered.
